October 6, 2020 Blog
Communication Trends
Think about the people who you communicate with now in your personal and business life. You know each person’s preferred method that you communicate with. You can ascertain this by what method will get you the fastest response. The greatest example of this is communicating with your children. Attempt a telephone call to them and it goes unanswered. Send a text to them right after the phone call and it seems the response comes in milliseconds!
Top Collection Tip of 2020
In the revenue cycle, communication preferences are instrumental in communicating with your customer. With Right party contacts diminishing; phone, text and email are now preferred ways to communicate with your customers. The best practice regarding email and text consent is a signed statement giving you and your employees the ability to text or email.
The following verbiage is a sample of what some of our clients are doing right now to ensure proper authorization to text or email.
“If, at any time, I provide a telephone number through which I may be contacted, I consent to receive calls (including autodialed calls and pre-recorded messages), emails and text messages at that number from ________________, its successors and assigns, and the affiliates, agents and independent contractors, including servicers and collection agents, regarding the services rendered, or my related financial obligations. I understand I may receive calls, email and text message communication regarding services or activities conducted on behalf of _____________.”
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